The ever increasing boom in the mobile technologies makes us feel that it’s both a boon and a bane to the world. With so many mobile applications across various platforms, mobile capture is quite a challenge. But, it will no longer be! Tel- Aviv based Nice Systems and Truphone have announced a partnership to provide a solution that complies with mobile record-keeping regulations.
Nice and Truephone
NICE Systems, is a global leader of intent-based solutions. They aim to capture and analyze interactions and transactions also realize intent. They extract and leverage insights to deliver impact in real time. The big venture we are talking about is the one, where NICE has joined hands with Truphone. This partnership will bring about the integration of the cellular carrier’s mobile recording service with NICE Trading Recording (NTR) system.
Truphone delivers excellent call quality, fast data speeds, reliable connections beyond its home borders. They managed this by giving multiple international numbers on a single sim, thus enabling international calls to be treated as local calls.
This being said, we can infer without hesitation, that this approach reduces mobile roaming costs for both voice and data services. With this in hand, business travel across the world can be dealt with ease. This strategy would work in more 200 countries where Truphone operates, with its headquarters at London. Having 13 offices across 4 continents, Truphone’s borders will hopefully continue to expand.
Now, Truphone’s partnership with NICE will help businesses to comply with international cellular record keeping regulations inclusive of FCA and Dodd-Frank in the UK and the US respectively. This technology will cater to the needs of various financial centers like future proofing customer’s mobile recording capabilities thus ensuing regulatory compliance.
This partnership will also offer the clients the benefits of storing and analyzing data, increased security and privacy by having a single platform for various purposes like voice recording, instant messaging and data communications across fixed and mobile platforms. Whether front-office, back end or from a mobile device, NICE Trading recording has exemplary ability to capture all voice interactions. NTR’s integration with NICE communication surveillance platform offers the clients unprecedented compliance control and investigation ability.
Yaron Morgenstern, general manager, financial markets compliance at Nice mentioned that their partnership with Truphone will benefit their global customers.
With these exorbitant mobile communication developments, the world is undoubtedly shrinking in terms of distance. This partnership loudly affirms that their initiative will bring forth a lot more successful business ventures and extensively satisfied clientele.
Pavithra Ranganathan
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