Aspect Software is a software – and IT services company that provides solutions for communication processes in contact center and offers within the company. These include software and services for the technical management and control of customer communication, for workforce planning and for optimizing the use of employees (workforce optimization) in the area of customer contacts. Aspect Software was founded in 1973 as Aspect Communications.
Aspect Software Unified IP 7.3
Aspect Software has launched the Aspect Unified IP 7.3 in the Indian market to, the company claimed, simplify and flexibly manage omni-channel interactions. The company said that its new offering improves upon its predecessor by offering greater proactive outreach compliance capabilities and tighter integration with its social media interaction solution, thereby, ultimately providing a lower total cost of ownership (TCO) than previous iterations.
Unified IP 7.3 is the optimal solution to meet and exceed today’s consumer expectations by providing a consistent Omni-channel customer experience, regardless of contact method. The 7.3 release brings additional user flexibility and efficiencies to inbound contact handling which minimizes customer time and effort, making it easier to engage.
The 7.3 release also improves on Aspect Unified IP’s full set of compliance capabilities with new functionality that allows you to adhere to the mobile device dialing requirements. No other outbound dialer solution in the market gives you this compliance capability today.
The company said its new offering is the optimal solution to meet and exceed today’s consumer expectations by providing a consistent omni-channel customer experience, regardless of contact method. Aspect Software said the new release also improves on Aspect Unified IP’s full set of compliance capabilities with new functionality that allows users to adhere to the mobile device dialing requirements.
With cloud-optimized deployment options including hosted, on premises or hybrid, the new platform addresses the rapid growth in pure and hybrid cloud solutions. Additionally, customers can leverage Aspect Managed Servicesofferings to actively monitor and manage their technology to optimize performance and maximize system effectiveness when IT resources are scarce.
UIP 7.3 also features complete integration with Lithium’s Social Web Analytics and Aspect Social, a cloud-based offering that aligns interactions organizations have with customers on Facebook, Twitter, blogs and online communities with their overall customer contact operations. These improved features result in one of the lowest TCO operations in the industry.
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